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Model #: (E.g. RFT-15-232, RF-20)

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Please describe the problem. Note: Please be detailed, "Does not work" does not help us.

RMA Terms and Conditions
Unit must be packaged to prevent damage in shipping. Use of original packaging is best. Double boxing with 2-inches of insulating materials surrounding the unit and placed between the inner and outer boxes is recommended. Goods received improperly packaged or with package damage will be repackaged at customer's expense. NLS does not assume responsibility for any damages incurred while the unit is being shipped to our premises. Damages incurred by negligence, customer damage, natural disaster or misuse or misapplication of the product are not covered by warranty.

Unit will be shipped to NLS at customer's expense. If unit is under warranty, NLS will pay for return shipping by ground. Return shipping for non-warranty repairs will be added to the cost of the repair. Insure the shipment for its declared replacement value.

Minimum charge for non-warranty evaluation or repair is $90 and will be applied to repair charges if repairs are implemented. We do not call for authorization to repair if charges are $125.00 or less. Terms for customers doing business with NLS for repairs only are COD.

All repairs are warranted for 90 days from date of shipment. This covers materials and workmanship. Warranty covers only the items replaced and/or repaired and does not extend to any other portions of the monitor/TV.

Items left at Neuro Logic Systems longer than 30 days after notification of problem or repair will become property of Neuro Logic Systems.